Welcome to Active Wear Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our adventure gear. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, except certain Asian regions and remote locations. By using our site, you confirm you are at least 18 years old or have parental consent.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of Active Wear Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

User Responsibility: You agree not to misuse website content or attempt to reverse engineer any systems. Any unauthorized use terminates your permission to access the site.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our adventure gear including Baselayer Tops, Casual Jackets, Boots, and other outdoor apparel. However, colors may vary slightly due to monitor settings, and we cannot guarantee absolute accuracy.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after your order is placed, we will notify you promptly and offer alternatives or a full refund.

3. Ordering and Payment

3.1 Order Process

When you place an order, you will receive an order confirmation email. This represents our acceptance of your order and begins order processing (1-2 business days).

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
User Responsibility: You warrant that all payment information provided is accurate and that you have authorization to use the payment method.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions, though this will not affect confirmed orders.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders $50+ via EMS, delivered in 15-25 business days after shipment

4.2 Delivery Areas

We ship worldwide except to certain Asian regions and remote locations. International orders may experience delays due to customs processing.

User Responsibility: You are responsible for providing accurate shipping information. Incorrect addresses may result in delayed or failed deliveries.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • Unworn and unwashed
  • With original tags attached
  • In original packaging

5.2 Non-Returnable Items

For hygiene and quality reasons, these items cannot be returned unless defective:

  • Climbing shoes
  • Items without original tags
  • Personalized/custom products
  • Final sale items

5.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days of delivery with your order number and return details
  2. We will provide a Return Merchandise Authorization (RMA) number and instructions
  3. Ship items back with all original tags and packaging
User Responsibility: International returns are at customer’s expense. Use trackable services and mark as “Returned Goods” to avoid customs fees.

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return, credited to your original payment method. Original shipping fees are non-refundable unless the return is due to our error.

6. Customer Service

Our Montgomery-based team is committed to excellent service. Contact us at:

Average response time: 1 business day

7. Liability Limitations

Active Wear Shop shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Delays beyond our reasonable control (natural disasters, strikes, etc.)
  • Improper use of products

Our total liability for any claim related to your order shall not exceed the purchase price of the items in question.

8. Privacy and Data Protection

We collect only necessary information to process your order. Your data is protected and never sold to third parties. See our separate Privacy Policy for details.

9. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by the laws of Alabama, USA. Any disputes shall be resolved in the courts of Montgomery County.

Thank you for choosing Active Wear Shop! We’re committed to providing quality adventure gear and exceptional service for all your outdoor experiences.

Last updated: [Insert Date]