Shipping Policy

At Active Wear Shop, we’re committed to getting your adventure gear to you efficiently and ensuring complete satisfaction with every purchase. Whether you’re gearing up with our performance Baselayer Tops or selecting the perfect Casual Jackets for your outdoor excursions, we’ve designed policies that reflect our active lifestyle values.

Shipping Information

Our Hassle-Free Returns Process

We understand that sometimes gear needs to be exchanged or returned—maybe those Baselayer BottomsFleece Jacket

Step-by-Step Return Process

1. Initiate Your Return

   Within 15 days of receiving your order, email our customer service team at [email protected] with:

   • Your order number
   • Item(s) you wish to return/exchange
   • Reason for return
   • Whether you prefer refund or exchange

   Sample Email:

   Subject: Return Request – Order #12345

   Dear Active Wear Shop Team,

   I would like to initiate a return for my recent order (#12345). Details:

   – Item: Baselayer Tops – Men’s Medium
   – Reason: Incorrect size
   – Preference: Exchange for Large size

   Please advise next steps.

   Best regards,
   [Your Full Name]
   [Your Contact Number]

2. Receive Return Authorization

   Within 24 business hours, we’ll email you:

   • Return Merchandise Authorization (RMA) number
   • Prepaid return shipping label (for US returns)
   • International return address (if applicable)
3. Pack & Ship

   Securely package your items (original packaging preferred) including:

   • All original tags and labels
   • Copy of your invoice
   • RMA number clearly visible

   Note: For hygiene reasons, climbing shoes cannot be returned unless defective.

4. Refund Processing

   Once we receive and inspect your return:

   • Timeline: Refunds processed within 3-5 business days
   • Method: Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
   • Amount: Item cost minus original shipping fees (unless return is due to our error)

Exchange Process

For size exchanges on items like Casual Pants or Baselayer Bottoms:

• Follow standard return process
• Specify desired size/color in your request
• We’ll ship replacement once return is received
• No additional shipping charges for US exchanges

International Returns

For our global adventurers:

• Return shipping costs are customer’s responsibility
• Use trackable services (DHL, FedEx recommended)
• Mark package as “Returned Goods” to avoid customs fees
• Allow extra processing time for international transactions

Non-Returnable Items

To maintain quality standards, these items cannot be returned unless defective:

• Climbing shoes (hygiene reasons)
• Items without original tags
• Personalized/custom products
• Final sale items (clearly marked)

Damaged or Defective Items

If your Boots or Casual Jackets arrive damaged:

• Contact us within 48 hours of delivery
• Include photos of damage/defect
• We’ll arrange free return shipping
• Receive replacement or full refund

Need Help?

Our Montgomery-based team is ready to assist with any shipping or returns questions:

• Email: [email protected]
• Mail: Active Wear Shop, 5701 East Shirley Lane, Montgomery, AL 36117 USA
• Average response time: 1 business day

We appreciate your trust in Active Wear Shop. Our policies reflect our commitment to quality adventure gear and exceptional customer service—because your outdoor experiences should be about the journey, not the paperwork.