Welcome to Active Wear Shop’s FAQ section! We’re here to help you with any questions about our performance apparel, global shipping, or your shopping experience. Below you’ll find answers to our most common inquiries from adventurers like you.
About Our Products
What types of products does Active Wear Shop specialize in?
We specialize in high-performance activewear for outdoor enthusiasts and urban explorers alike. Our curated collections include:
- Technical base layers (tops and bottoms)
- Outdoor footwear including climbing shoes and boots
- Functional outerwear like fleece jackets and casual jackets
- Adventure-ready accessories (gloves, gaiters, hats, and eyewear)
- Versatile casual wear for active lifestyles
Are your products suitable for extreme outdoor conditions?
Many of our products, especially our base layer systems, fleece jackets, and technical footwear are designed to perform in challenging conditions. Look for our performance-oriented categories like “BASE LAYERS” and “FOOTWEAR” for gear that can handle mountain trails and outdoor adventures.
How do I choose the right size for technical apparel?
Each product page includes detailed sizing charts. For performance wear like base layers, we recommend considering how you’ll layer the garment. If you’re between sizes or need specific advice for an upcoming adventure, our customer experience team at [email protected] can provide personalized recommendations.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your complete payment details on our servers. PayPal transactions are handled entirely through their secure platform.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you fast. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
Where does Active Wear Shop ship?
We ship globally to most international destinations from our Montgomery, Alabama headquarters, excluding some remote areas and parts of Asia. During checkout, you’ll be able to confirm whether we ship to your location.
What shipping options are available?
We offer two reliable shipping methods:
- Standard Shipping ($12.95 USD): 10-15 business days after processing via DHL/FedEx with full tracking
- Free Global Shipping: 15-25 business days after processing via EMS (for orders over $50 USD)
Why might my footwear order take longer to process?
Some performance footwear like climbing shoes and boots undergo additional quality checks to ensure they meet our standards. This may add 1-2 days to the processing time before shipping.
Will I need to pay customs fees?
Customs policies vary by country. While we handle all shipping documentation, some countries may charge import duties. These are the responsibility of the recipient. We recommend checking your local regulations if you’re concerned about potential fees.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Some exclusions may apply for hygiene-sensitive items.
How do I initiate a return?
Please email our customer experience team at [email protected] with your order number and the items you wish to return. We’ll provide a return authorization and instructions. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your financial institution.
Account & Technical Support
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save your preferences, and makes future checkouts faster.
I forgot my password. How can I reset it?
On the login page, click “Forgot Password” and enter your email address. You’ll receive instructions to create a new password.
How can I contact customer service?
Our customer experience team is available at [email protected]. Whether you have questions about your insulated jacket delivery or need advice before your next adventure, we’re here to help!
Didn’t find the answer you were looking for? Our adventure-ready support team is just an email away at [email protected]. We’re committed to helping you move better and live better through quality activewear and exceptional service.